Return Policy & How-To

Thank you for ordering with us. Do you need to return an item? No problem! Here at COÉGA, we fully understand that at times, there may be reasons that you might want to return something you have bought with us, so we are here to make sure we offer a quick and easy return.

All items are quality controlled and checked before dispatch to you. Please read our Returns Policy below and open our return form to make a return request.

Returns Policy

You can return your item(s) within 14 days from the delivery date for a refund (excluding shipping costs).

Only items purchased on our website can be returned to us.
Return Fees: Return shipping fees are deducted directly from your refund total.
- - UAE: Dhs 25
  - GCC: Dhs 45
  - International: Dhs 100
  - Original Shipping Costs: Outbound shipping charges are non-refundable.

Your refund will be issued on the same payment method used for purchase; credit card, debit card, Apple Pay or Google Pay.

Process

Please complete & submit the RETURNS FORM. You will receive email confirmation from us, guiding you further.
If you purchased a complete set, the full set must be included with your return. For example - a Modest 3-piece suit needs to be returned with the Tunic, Trousers or Tights & Shaela.

Refunds Only (No Direct Exchanges):

To get a different size, colour, or style faster, please return your original item for a refund and place a new order online.

Defective or Damaged Product

If you have received a defective/damaged product, please submit a RETURN FORM. We will contact you as soon as possible with confirmation that we will replace the defective product at no extra charge to you, and what to do next.

Delivery Refusal

In case a customer refuses to accept an order for any reason, shipping charges for delivery and charges for the return fee plus any applicable duties/taxes/fees will be deducted from the final refund amount.

Item Condition

Any item being returned must be in original condition, unworn, in original packaging, with all tags, sanitary labels, accessories, & embellishments fully intact. Items must be free of odours, perfumes, makeup, or deodorant marks

Once COÉGA Sunwear has received your returned item(s), they will be inspected before a refund is issued.
COÉGA reserves the right to deny a refund if an item shows signs of wear, damage, or alterations. Items rejected during inspection will be returned to the customer at the customer’s expense.
Any excessive wear displayed on returned items will be reviewed by COÉGA Sunwear and may be refused at our sole discretion.

Refund Processing

Our goal is to issue your refund, as soon as possible, on to the same method you used for original payment.

Depending on your financial institution, it may take up to 5 business days for funds to appear on your card. We’ll send you an email when our team has processed your refund, so you know it’s on the way.

Refunds are generally processed by COÉGA within 3 business days of receipt of the goods at our warehouse. Return transit time vary by region. Please allow up to 5 working days for your bank to process the refund.
Shipping charges will not be reimbursed or refunded.
Please retain your proof of postage and tracking details. Returned items remain the customer’s responsibility until they arrive at our warehouse, where we will send you a confirmation email once received.

Need Help?

Our Customer Service team is available:

Monday through Friday from 8:00 AM to 5:00 PM

Saturdays from 9:00 AM to 11:00 AM

Email: shop@coegawear.com

WhatsApp (chat support only), where we will be more than happy to assist you.

Head Office Address:

COÉGA Sunwear

Jabel Ali Free Zone, UAE